Terms of Service

Welcome to Emotional Intelligence Academy. These Terms of Service outline the rules and regulations for using our website and educational services. By accessing our website or enrolling in our programs, you agree to comply with and be bound by these terms.

Please read these terms carefully before using our services. If you do not agree with any part of these terms, you should not use our website or participate in our programs.

Last Updated: July 22, 2025
Effective Date: July 1, 2025

Service Usage and Access

Acceptable Use Policy

You agree to use our website and services only for lawful purposes and in accordance with these Terms of Service. You must not use our services:

  • In any way that violates applicable laws or regulations
  • To transmit or distribute harmful, offensive, or inappropriate content
  • To interfere with or disrupt the operation of our website or services
  • To attempt unauthorized access to our systems or other users' accounts
  • For commercial purposes without our explicit written consent
  • To share, distribute, or resell our proprietary course materials

User Responsibilities and Obligations

As a user of our services, you are responsible for maintaining appropriate conduct and ensuring that your use of our platform is respectful and constructive:

  • Provide accurate and truthful information during registration and enrollment
  • Maintain the confidentiality of your account credentials
  • Respect the privacy and rights of other participants
  • Participate actively and constructively in all program activities
  • Complete assignments and assessments honestly and independently
  • Notify us immediately of any unauthorized use of your account

Service Availability and Limitations

While we strive to provide consistent and reliable access to our services, there are certain limitations and conditions you should be aware of:

  • Services are provided "as is" and may experience occasional downtime
  • We reserve the right to modify or discontinue services with reasonable notice
  • Access may be temporarily suspended for maintenance or technical issues
  • Some features may be limited based on your subscription or enrollment level
  • We cannot guarantee uninterrupted access to online platforms

Account Terms and Conditions

When you create an account with us or enroll in our programs, you agree to the following account-related terms:

  • You are responsible for maintaining accurate account information
  • One account per individual, shared accounts are not permitted
  • Account access is non-transferable to other individuals
  • We may suspend or terminate accounts that violate these terms
  • Refund policies apply as outlined in your specific program agreement
  • Course completion certificates are issued to registered account holders only

User Conduct and Legal Obligations

User Conduct Requirements

We maintain high standards for user conduct to ensure a safe, respectful, and productive learning environment for all participants:

  • Treat all participants, facilitators, and staff with respect and courtesy
  • Maintain professional and appropriate communication standards
  • Respect confidentiality agreements and privacy of other participants
  • Provide constructive feedback and engage in meaningful discussions
  • Arrive punctually for scheduled sessions and complete commitments
  • Follow all safety guidelines for in-person or virtual events

Prohibited Activities

The following activities are strictly prohibited and may result in immediate suspension or termination of your access to our services:

  • Harassment, bullying, or discrimination of any kind
  • Sharing or distributing copyrighted materials without permission
  • Recording sessions or conversations without explicit consent
  • Attempting to reverse engineer or copy our proprietary methodologies
  • Engaging in any illegal activities using our platform
  • Spamming, soliciting, or promoting unrelated commercial activities

Content Guidelines

All content shared through our platform, including discussions, assignments, and feedback, must adhere to these guidelines:

  • Content must be original, honest, and reflect your authentic experience
  • Respect intellectual property rights and cite sources appropriately
  • Avoid sharing sensitive personal information about yourself or others
  • Keep discussions relevant to the program content and learning objectives
  • Use appropriate language and maintain professional standards
  • Report inappropriate content or behavior to our support team

Age Restrictions and Requirements

Our services are designed for adult learners and professional development. The following age-related requirements apply:

  • Participants must be at least 18 years of age to enroll independently
  • Participants aged 16-17 require parental consent and supervision
  • Corporate programs may have different age requirements based on employment status
  • Age verification may be required for certain certification programs
  • Guardians are responsible for monitoring minors' participation

Service Limitations and Disclaimers

Disclaimer of Warranties

While we strive to provide high-quality educational services, we make no warranties or guarantees about specific outcomes or results:

  • Services are provided "as is" without warranty of any kind
  • We make no guarantees about specific learning outcomes or career advancement
  • Individual results may vary based on personal commitment and circumstances
  • We do not warrant that our services will meet all your specific needs
  • Technical issues or interruptions may occasionally affect service delivery
  • Content accuracy is maintained to the best of our knowledge but may evolve

Limitation of Liability

Our liability for any damages arising from your use of our services is limited as follows:

  • Total liability shall not exceed the amount paid for the specific service
  • We are not liable for indirect, incidental, or consequential damages
  • Liability does not extend to lost profits, opportunities, or personal outcomes
  • Force majeure events (natural disasters, pandemics) limit our liability
  • Third-party service disruptions are beyond our control and liability

Service Modifications and Updates

We reserve the right to modify, update, or discontinue our services with appropriate notice:

  • Course content may be updated to reflect current research and best practices
  • Platform features and functionality may be enhanced or modified
  • Pricing and program structure may change with 30 days advance notice
  • We may discontinue certain services with reasonable notice to affected users
  • Technical upgrades may temporarily affect service availability

Termination Conditions

Either party may terminate the service relationship under certain conditions:

  • You may cancel your enrollment subject to our refund policy
  • We may terminate access for violations of these terms
  • Automatic termination occurs upon completion of enrolled programs
  • Inactive accounts may be suspended after 12 months of non-use
  • Termination does not affect completed certifications or achievements
  • Data retention policies apply following account termination

Legal Information and Dispute Resolution

Governing Law and Jurisdiction

These Terms of Service are governed by and construed in accordance with the laws of New Zealand:

  • All legal matters shall be governed by New Zealand law
  • Any disputes shall be subject to the jurisdiction of New Zealand courts
  • Consumer protection laws of New Zealand apply where relevant
  • International users are subject to New Zealand legal jurisdiction
  • Professional standards are aligned with New Zealand educational regulations

Dispute Resolution Procedures

We are committed to resolving any disputes fairly and efficiently through the following process:

  • Initial concerns should be addressed through our customer support channels
  • Formal complaints will be reviewed by our management team within 10 business days
  • Mediation may be offered for complex disputes before legal proceedings
  • Arbitration options are available for certain types of commercial disputes
  • Legal proceedings may be pursued if alternative resolution methods fail
  • Consumer disputes may be referred to relevant New Zealand regulatory bodies

Contact Information for Legal Matters

For legal inquiries, complaints, or formal disputes, please contact us through the following channels:

  • Use the contact form on our main website for general legal inquiries
  • Mark correspondence as "Legal Matter" for priority handling
  • Provide detailed information about the nature of your concern
  • Include relevant documentation and reference numbers
  • Allow 5-10 business days for initial response to legal matters

Terms Modification Policy

We may periodically update these Terms of Service to reflect changes in our services or legal requirements:

  • Material changes will be communicated with at least 30 days advance notice
  • Minor administrative updates may be made with shorter notice periods
  • Continued use of our services constitutes acceptance of modified terms
  • You may terminate your relationship with us if you disagree with changes
  • Previous versions of terms remain available for reference upon request
  • The effective date of current terms is clearly displayed at the top of this document

Questions About These Terms?

If you have any questions about these Terms of Service or need clarification on any provisions, we encourage you to contact us through our website contact form. Our team is committed to providing clear, helpful responses to help you understand your rights and obligations.

We value your participation in our emotional intelligence community and want to ensure that your experience is positive, productive, and legally compliant. These terms are designed to protect both our learners and our organization while fostering an environment of growth, respect, and mutual support.