Privacy Policy

Personal Information You Provide

We collect personal information that you voluntarily provide to us when you express interest in our services, register for programs, or contact us. This includes:

• Name and contact information (address, phone number)
• Professional background and current role
• Program preferences and learning objectives
• Communication history and correspondence
• Payment information for program enrollment
• Feedback and assessment responses
• Emergency contact information for in-person programs

Information Collected Automatically

When you visit our website, we automatically collect certain information about your device and usage patterns:

• Device information (browser type, operating system, device identifiers)
• Usage data (pages visited, time spent, interaction patterns)
• Location data (general geographic region based on IP address)
• Referral sources and search terms used to find our website
• Cookie data and website preferences

Data Collection Methods

We collect information through various methods to provide you with the best possible experience:

• Contact forms and program application submissions
• Cookies and similar tracking technologies
• Analytics tools to understand website usage
• Direct communication via phone or correspondence
• Program assessments and progress tracking
• Third-party integrations for payment processing

Legal Basis for Data Processing

We process your personal data based on the following legal grounds:

• Consent: When you voluntarily provide information or agree to marketing communications
• Contract Performance: To deliver our educational services and programs
• Legitimate Interest: To improve our services and provide relevant content
• Legal Obligation: To comply with applicable laws and regulations

Data Retention Periods

We retain your personal information for different periods depending on the type of data and purpose:

• Contact Information: Retained while you remain interested in our services
• Program Records: Kept for 7 years after program completion for certification purposes
• Financial Records: Retained for 7 years as required by New Zealand law
• Marketing Data: Deleted within 2 years of last engagement unless consent is renewed
• Website Analytics: Anonymized after 26 months

Service Delivery and Support

We use your personal information primarily to provide and improve our emotional intelligence education services:

• Process program applications and enrollment
• Deliver personalized learning experiences and content
• Provide customer support and respond to inquiries
• Track progress and provide assessment feedback
• Issue certificates and maintain educational records
• Facilitate communication between participants and facilitators

Communication and Marketing

With your consent, we may use your information to keep you informed about our services and opportunities:

• Send program updates and educational newsletters
• Notify you about new courses and special offers
• Share relevant emotional intelligence resources and research
• Invite you to events, workshops, and community activities
• Request feedback on our programs and services

Data Sharing with Third Parties

We may share your information with trusted third parties in limited circumstances:

• Service Providers: Payment processors, analytics providers, and technical support
• Legal Requirements: When required by law or to protect our legal rights
• Business Transfers: In the event of a merger, acquisition, or business sale
• Certification Bodies: To verify completion of accredited programs
• Emergency Situations: To protect the safety and wellbeing of participants

We never sell or rent your personal information to third parties for their marketing purposes.

Website Analytics and Improvement

We analyze website usage to enhance your experience and improve our services:

• Understand how visitors navigate and use our website
• Identify popular content and optimize user experience
• Detect and prevent technical issues or security threats
• Measure the effectiveness of our marketing campaigns
• Develop new features and improve existing functionality

Security Measures in Place

We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction:

• SSL encryption for all data transmission and website communications
• Secure cloud storage with enterprise-grade security protocols
• Regular security audits and vulnerability assessments
• Multi-factor authentication for staff access to sensitive data
• Automated backup systems with encrypted storage
• Secure payment processing through certified providers

Data Encryption and Storage

Your data is protected through advanced encryption and secure storage practices:

• AES-256 encryption for data at rest and in transit
• Secure servers located in certified data centers
• Regular encryption key rotation and management
• Isolated database environments with restricted access
• Comprehensive data loss prevention measures

Access Controls and Monitoring

We maintain strict controls over who can access your personal information:

• Role-based access controls limiting data access to authorized personnel only
• Continuous monitoring of system access and data usage
• Regular staff training on data protection and security protocols
• Audit trails tracking all data access and modifications
• Immediate revocation of access for former staff members

Breach Notification Procedures

In the unlikely event of a data breach, we have procedures in place to respond quickly and transparently:

• Immediate investigation and containment of any security incident
• Assessment of affected data and potential impact
• Notification to authorities within 72 hours as required by law
• Direct communication to affected individuals without undue delay
• Comprehensive remediation and prevention measures
• Regular review and improvement of security protocols